FAQs
📦 Shipping Policy
When Can I Expect My Order?
We process all orders in 1-4 days to ensure product quality, then once dispatched these are estimated times of arrival*
UK: 7 - 15 business days
Europe & USA:7 - 15 business days
Australia, New Zealand: 10 - 18 business days
You will receive your tracking number in your shipping email
Where Do You Ship To?
We ship FREE worldwide. No matter where you are we will get our product to you.
NOTE: Any international custom charges that are incurred are liable with you
I Put The Wrong Address For My Order, Can I Change It?
If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed then unfortunately there is nothing we can do.
Has My Order Been Dispatched Yet?
Orders are generally processed within 1-4 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there.
If you cannot find your dispatch email or think you may have deleted it, contact us on support@trykavon.com and we can give you real time information on whether your order has been dispatched or not.
🔁 Returns & Exchanges
My Package Arrived Damaged
Something not right with your order?
We are happy to help. Please send photos & videos of the damaged product to: support@trykavon.com and we will assist you further. We must be notified within 48 hours of package arrival. We require photos or videos to best assist you.
I Need To Cancel or Change My Order How Do I Do This?
We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order. When your order arrives and you decide to keep it or return it back to us, simply email us your decision.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
Can I Get a Refund or Return The Product?
We have a 30-day money back guarantee. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. In order to get a refund, items must be in the condition you received it in with the box, packaging and all accessories included.
💭 Other Information
Do You Have a Guarantee?
YES! All orders come with a 30-day money-back guarantee. Simply email us and we'll be happy to assist your return
I Ordered 2 or More Items, Why Did I Only Receive One?
When you order multiple items at a time they might be shipped separately as products are shipped from our different warehouses that are closest to you with stock available. So you may receive one item before the next. However there is no need to worry is this is totally normal you will get all of your items!
Where Are You Based?
Our headquarters is based in the London, UK
My Questions Wasn't Answered Here
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